be9 Privacy Policy

When you open an account at be9, make a transaction, or contact support, we may collect the following information:

• Full name, date of birth, and National ID (NID) details
• Mobile number and email address
• Residential address
• Payment method details (bKash, Nagad, Rocket, or the last four digits of a bank account number)
• Support chat messages and communication history
• Password (stored in encrypted form; never in plain text)

When you use be9, our system automatically collects certain technical information:

• IP address and device identification details
• Browser type, version, and operating system
• Session duration, page visit history, and click patterns
• Data collected through cookies and session storage
• Login time, logout time, and a summary of gaming activity

For identity verification and fraud prevention, we may verify certain information through trusted third-party services. This may include transaction confirmation details from payment gateways.

be9 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum information required to process bKash, Nagad, Rocket, and bank transfers is shared with payment partners.
• Identity Verification Services: Information may be shared with trusted verification agencies to fulfil KYC obligations.
• Legal Authorities: Information may be provided under court orders, lawful requests from investigative agencies, or applicable law.
• Technology Service Providers: Contracted technology partners for hosting, cybersecurity, and analytics services — under strict confidentiality agreements.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred, but the terms of this policy will remain in effect.

The third parties listed above may only use information for specified purposes and in accordance with our instructions. They may not use this information for any other purpose.

We retain your information for as long as necessary or legally required. General guidelines:

• Active account data: for as long as the account remains active.
• Transaction records: for at least five years from the date of the transaction.
• After account closure: for a specified period in accordance with legal obligations.
• Support conversations: for a reasonable period after the issue is resolved.

be9 uses industry-standard security measures to keep your information safe:

• SSL/TLS Encryption: All data transmissions are conducted over encrypted channels.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Access Controls: Only authorised personnel can access specific data.
• Regular Security Testing: Regular audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Suspicious activity is monitored in real time.

No method on the internet is 100% secure. Nevertheless, be9 makes every effort to protect your information to the highest known standards.

be9 strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors.

An age verification process is carried out at the time of account registration. If we believe that information belonging to a minor has been collected, that account will be suspended immediately and the collected information will be deleted.

If you believe a minor's information is in our system, please notify us immediately at [email protected].

be9 reserves the right to update this privacy policy as needed. For significant changes, we will notify you by:

• Sending a notification to your registered email
• Displaying a message on screen when you log in to the platform
• Updating the date shown at the top of this page

Continuing to use be9 after any changes means you accept the revised policy. If you do not agree with the changes, you have the option to close your account.