be9's commitment to responsible gaming
be9 believes gaming should be a source of entertainment, not stress. That is why we provide transparent policies and strong self-control tools to protect every player.
Our commitment
At be9, we believe responsible gaming is the foundation of a good gaming experience. Gaming should be enjoyable and controlled — it should never disrupt your daily life, relationships, or financial stability.
We encourage every player to play mindfully and responsibly. be9's platform provides a range of protective tools to help you keep your gaming habits in check.
Important: All services on be9 are available only to persons aged 21 or older. Registration and participation by minors is strictly prohibited.
If gaming turns from entertainment into a problem, contact our 24/7 Bengali live chat support team — we are always here for you.
Age restriction is mandatory
For persons aged 21 or older only
- Age verification process is active
- Registration by minors is prohibited
- Identity verification is enforced
- Use of parental control systems is recommended
Protective tools
be9 provides several powerful self-control tools to help you play safely and responsibly. Use them to keep your gaming experience in control at all times.
Set a deposit limit
You can set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be increased.
Session limits and time-out
Set a session time limit and receive automatic alerts when that time is reached. Use the time-out feature for a short-term break of 24 hours up to 30 days. No bets or logins will be possible during this period.
Self-exclusion
If you feel gaming is getting out of control, choose the self-exclusion option. You can close your account from 6 months up to permanently. Promotional communications will also be paused during this time.
Set a loss limit
Decide in advance how much you are willing to lose in a given period before stopping. Once this limit is reached, be9 will automatically pause gaming and alert you.
Reality check reminder
Receive regular reality check notifications during your gaming session. These messages include a summary of your total time played and transactions, helping you make informed decisions.
24/7 Bengali support
If you have any concerns related to gaming, talk to our live chat support team in Bengali at any time. Our skilled support agents are always ready to guide you in the right direction.
Warning signs
If you or someone you know shows the following signs, take a break immediately and seek help.
⚠️ Warning sign: Playing repeatedly to try to win back lost money.
- Continuing to play beyond your budget
- Hiding your gaming from family or friends
- Trying to stop gaming but unable to
- Unable to get gaming off your mind
- Experiencing problems at work, school, or in relationships
- Gaming with borrowed money or in debt
- Feeling restless or irritable when not gaming
Healthy gaming habits
Being a responsible player means following a few simple rules — and it makes gaming more enjoyable.
- Gaming is for entertainment only — not a way to earn money
- Set a budget in advance and stick to it
- Do not chase losses — take a break
- Do not play beyond your set time limit
- Do not place bets based on emotion
- Avoid gaming under the influence of alcohol or medication
- Spend quality time with family and friends
- Use be9's self-control tools when needed
How to self-exclude
Log in to your account
Log in to your be9 account and go to the Settings or Profile menu.
Find the "Responsible Gaming" section
In your account settings, select the "Responsible Gaming" or "Safety Settings" section.
Choose the protection tool you need
Select deposit limit, time-out, or self-exclusion — whichever you need — and set the duration.
Confirm
Confirm the change — deposit limits take effect immediately. Once self-exclusion is activated, you will be logged out.
Contact support
If you have any issues, contact us via 24/7 live chat or at [email protected]. We are always ready to help.
Need immediate help?
Get professional help to overcome gaming problems. be9's support team will guide you through the right steps.
Email:
[email protected]
Live Chat:
Available 24/7 in Bengali
Our support team will listen to you with complete confidentiality and provide the assistance you need.
Protection for minors
be9 strictly prohibits participation by minors. Age is verified at registration and identity documents are requested in cases of suspicion. If anyone under 21 attempts to use the be9 platform, their account is closed immediately.
If you are a parent or guardian and wish to control a minor family member's access to online gaming, you are advised to use parental control software on your device.
⚠️ Please note: Always keep your account password and login details secure. This information must not be accessible to minor members of your household — this is your responsibility.
- Age verification at registration is mandatory
- Accounts with unusual activity are automatically sent for review
- Identity verification (KYC) ensures only the right person can withdraw
- Any suspicious account is investigated
Family protection
Enable parental controls on your device to keep children safe online. Keep your be9 account details secure.
Frequently Asked Questions (FAQ)
Need help? We are right here.
be9's support team is with you for any gaming-related concerns. Stay with us for a safe gaming experience.